Listening has as much with what not to do as it does with what to do. More later on the what to do list. On the short list of not to do: Interrupting, tech distracting, assumption holding, conversation hijacking, dominating, personalizing, lecturing, criticizing, counter-attacks and defensiveness.
In mindful listening, we create space by noticing when temptation for these come up and simply return to listening. People feel heard and have the possibility of hearing us and others.