With some regular frequency, people talk about leaders in organizational and civic spaces who simly act badly. They don't show up, they show up with ego. They eschew trustworthiness as a valid social and political currency. They toxify the spaces they navigate. They make wretched decisions because they don't listen mindfully and constrain their thinking to either-or constructs that have no power in a world of unprecedented change, complexity and connectivity.
I have the advantage of perspective, having coached these kinds of leaders for decades. And the evidence is quite clear. When I quiz them on how acting well would happen for the they draw blanks. They have no idea because it has never been part of their learning mindset. That's the perspective we need to hold when we are tempted into impatience and judgement with them.